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Author	Thread: media not downloading, incorrect photos displayed
bill2750 Posts: 52	media not downloading, incorrect photos displayed Posted: 03 Feb 10 4:19 PM When I record a trip with attached media files they do not download to Trimble Outdoors (TO). When I open the file in TO, it indicates media is available but nothing appears. I have the Android HTC Eris phone. The settings in TO are to upload automatically after finishing a trip. I have tried several times with no luck either time. One file had multiple media attached, the other file had one photo attached, still no transfer. When I look at the trip in the device and tap the Guide Trip tab to see the attached media and points, the photos are not correct, video is correct but does not download to TO. TO is displaying a different image that is located on the device. TO does not seem to know what photo to show and defaults to the same photo each time now matter how many photos I have associated with a trip. [Reply][Quote]
kevin77 Posts: 1237	Re: media not downloading, incorrect photos displayed Posted: 03 Feb 10 5:52 PM We'll look into this right away, Bill. Thanks for the information. [Reply][Quote]
dredneck Posts: 2	Re: media not downloading, incorrect photos displayed Posted: 04 Feb 10 10:06 PM Hi I have the Sprint HTC Hero and I can't get photos to display. I took a bike trip today and recorded 3 media files (Photos) It seems to know there are 3 photos but it will not display any of them> I checked my phone and the photos are on the phone -- just seems like TO doesn't know how to find them or display them Thanks Nick [Reply][Quote]
Bob Wold Posts: 890	Re: media not downloading, incorrect photos displayed Posted: 05 Feb 10 5:32 PM Dredneck, Thats consistent with what we are seeing on our server. It's looks like we ask your phone to take a picture, but then it does and we can't access it after it's taken. This is probably a bug in our application, but it appears to only happen on a select few handset models. We will look into fixing it for the next version. BTW: do you know what version of the Android OS your device is running? Thanks. [Reply][Quote]
bill2750 Posts: 52	Re: media not downloading, incorrect photos displayed Posted: 09 Feb 10 6:02 AM The Droid Eris is running Android 1.5 Bill [Reply][Quote]
dredneck Posts: 2	Re: media not downloading, incorrect photos displayed Posted: 10 Feb 10 12:14 AM the version is HTC Hero and Firmware 1.5 [Reply][Quote]
zgilmor Posts: 3	Re: media not downloading, incorrect photos displayed Posted: 16 Feb 10 12:17 AM Same problem here, Droid Eris running 1.5 [Reply][Quote]
Logan Swapp Posts: 237	Re: media not downloading, incorrect photos displayed Posted: 18 Feb 10 6:44 PM Good news on this; we have a fix for the Hero and believe the same fix will also work on the Eris. We're putting it into QA to test and hope to release an updated version of the software within the next couple days. Thanks for pointing this out. [Reply][Quote]
bill2750 Posts: 52	Re: media not downloading, incorrect photos displayed Posted: 18 Feb 10 10:47 PM We'll keep our fingers crossed, thanks for the update. [Reply][Quote]
Bob Wold Posts: 890	Re: media not downloading, incorrect photos displayed Posted: 18 Feb 10 10:53 PM Yeah, this fix works great on the HTC Hero, and it appears that it would have impacted all 1.5 devices. We should have this fix out in the market place tomorrow, but it might be Monday worst case. Thanks again for reporting the issue! [Reply][Quote]
bill2750 Posts: 52	Re: media not downloading, incorrect photos displayed Posted: 22 Feb 10 4:10 AM The new version is a huge improvement, Thank you. The images are now correctly displayed on the HTC Eris and they donwlooad properly to My Account for viewing. Video however is still missing. It is viewable on the device but the video did not download to My Account. Also, the trip the downloaded shows only one video attached, but there are actually two. I paused TO for ten minutes or so and then resumed the trip. I added a video after resuming and downloaded the trip when it ended. Only one video appears attached on the downloaded file. All photos and video are correctly displayed on the device now. Thanks again, Bill [Reply][Quote]
kevin77 Posts: 1237	Re: media not downloading, incorrect photos displayed Posted: 22 Feb 10 4:38 AM Thanks for the information, Bill. We may have a couple more things to workout, but your second video appears to have at least uploaded. Unfortunately, it was not assigned a latitude/longitude and therefore is not placed on the map. On the ViewTrip page, we only show media that's on the map. However, if you choose to edit your trip map, you'll see all of your pictures and videos in the tree view. Do you recall if you had a Gps fix when taking the second video? [Reply][Quote]
bill2750 Posts: 52	Re: media not downloading, incorrect photos displayed Posted: 22 Feb 10 5:02 AM Kevin, I don't recall if I had a fix while shooting the video. This was just a test to try the updated version. I'll be sure to pay attention to that detail on the next test. Bill [Reply][Quote]
Bob Wold Posts: 890	Re: media not downloading, incorrect photos displayed Posted: 22 Feb 10 4:38 PM Bill: Did it give you an error when uploading when you had a video on the trip? There are currently three issues that users have been running into with video: 1. There is a file size limit of 10MB, which sometimes people go over 2. Some users report timeouts during video upload 3. Some users complain that they phone gives an OutOfMemory error while uploading a trip with a large video. If any of those happened to you, let me know. Otherwise, we may have another issue to try to solve. Let us know, and we'll take a look. -Bob [Reply][Quote]
Bob Wold Posts: 890	Re: media not downloading, incorrect photos displayed Posted: 22 Feb 10 4:40 PM I just re-read Kevin's findings, and it sounds like these issues didn't impact you at least for your latest test. I'm glad to hear that your videos did upload successfully. Thanks! [Reply][Quote]
bill2750 Posts: 52	Re: media not downloading, incorrect photos displayed Posted: 22 Feb 10 4:59 PM Bob, the link to the video appears to have downloaded, but the video itself does not play when selected. I did not receive any errors. The files are small, 1.5 and 3.5 MB. They play correctly on the device, just no playback on the PC thru My Account trips. Hope that helps, Bill [Reply][Quote]
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