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Author	Thread: My sessions are not sendt to the website / Different phone number at website and phone application
baroo Posts: 4	My sessions are not sendt to the website / Different phone number at website and phone application Posted: 02 Mar 10 1:55 PM I have recently purchased the AllSportGPS application and have now completed my first training session. But the session is not send to the website. The error message indicates a logon error. The same happens when I try to download maps etc. to analyse my session in the phone. At the website in My Account > My Phone Application the AllSportGPS is shown as active, but I suspect the phone number to be different from the phone number shown in the phone application. The phone number at the web site is 4530175490 and in the phone it is +4530175490. (+45 is the county code for Denmark) Please help me to resolve this issue. Kind regards Søren Bach-Hansen Denmark PIN: 258C9122 Phone type: BlackBerry 8900 [Reply][Quote]
Gregory Rasmussen Posts: 60	Re: My sessions are not sendt to the website / Different phone number at website and phone application Posted: 02 Mar 10 5:20 PM Hello Soren, You're phone number is showing up without the '+' symbol. Which version of AllSport GPS are you using? If you are using version 2, you can log back in with different credentials, by: 1. Launch AllSport GPS 2. On the "Main Menu", Select "More Options" 3. On the next screen, Select "Settings" 4. On the next screen, Select "Login info" 5. On the "Login info" screen, select "Existing Account". 6. Ensure that the phone number does not have a '+'. If it does, delete it. 7. Select "Okay". Let me know how it goes. Thanks, Gregory [Reply][Quote]
baroo Posts: 4	Re: My sessions are not sendt to the website / Different phone number at website and phone application Posted: 02 Mar 10 5:53 PM Hello Gregory I can follow your guide as far as 4). From here my version differs from your description as there is no option to select "Existing Account". My only possible action is to "Activate". If I change the phone number (deleting the "+") I get an error message stating that "You've already activated this device using a different phone number...(id=341999)" My version is AllSport GPS Platinium v. 2.6.11 Thanks in advance Søren [Reply][Quote]
Bob Wold Posts: 890	Re: My sessions are not sendt to the website / Different phone number at website and phone application Posted: 02 Mar 10 6:18 PM baroo: it appears that you have already activated without a country code on 2/27. I have updated this record to include your country code. Please try again. Thanks! Bob [Reply][Quote]
Bob Wold Posts: 890	Re: My sessions are not sendt to the website / Different phone number at website and phone application Posted: 02 Mar 10 6:21 PM baroo: I mis-spoke on the cause of this, it wasn't that you activated without a country code, it was actually a bug in our system due to the fact that you enters the "+" on the phone, but not when you purchased through shareit, I think you should be good to go now though. [Reply][Quote]
baroo Posts: 4	Re: My sessions are not sendt to the website / Different phone number at website and phone application Posted: 02 Mar 10 8:12 PM I'm afraid the situation is unchanged. I get the same error message as before. Please tell me exactly what to do. Am I to activate the application with or without the prefix "+"? Kind regards Søren (baroo) [Reply][Quote]
Bob Wold Posts: 890	Re: My sessions are not sendt to the website / Different phone number at website and phone application Posted: 02 Mar 10 9:46 PM Søren, that should be correct: you should activate without the prefix "+". We'll look at the log files to see what is happening. Thanks. Bob [Reply][Quote]
baroo Posts: 4	Re: My sessions are not sendt to the website / Different phone number at website and phone application Posted: 03 Mar 10 7:57 AM Hi again Something has changed. When I run the application the activation dialog is activated, but alas the the situation is unchanges. I still get the same error message when I try to activate without the "+"-prefix. Kind regards Søren [Reply][Quote]
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