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Email Support

Contact us at support@trimbleoutdoors.com. To help us better assist you please include the following information:

  • Username
  • Cell phone number (if applicable)
  • Phone model (if applicable)
  • Exact error message you are getting (if applicable)
  • If you are having trouble with the Adventure Planner please include the "trimbleoutdoors.log" file located at "Installation Directory\ Trimble\Trimble Outdoors\trimbleoutdoors.log"

 

Monday - Friday:

7:00 am - 4:00 pm Pacific Standard Time

Product documentation: Click Here

Supported phones and latest software versions for specific phone models:  Click Here

Community Forums

Trimble Outdoors Community Forums allow you to join user-to-user discussions, share your experience and learn from other Trimble Outdoors users.

FAQs

 
TrimbleOutdoors.com
Trimble Adventure Planner
Trimble Outdoors Phone Application
Q.  Why does my phone continue to display "GPS unavailable" regardless what I do to acquire a GPS position?
Q.  I am having trouble capturing audio.
Q.  Why does my Blackberry report "Max open connections" and fail to retreive a map?
Q.  Does my phone need a public IP address to work with Trimble Outdoors?
Q.  Sometimes my i860 phone stops updating GPS position information.
Q.  Can I purchase additional batteries for my Nextel GPS cell-phone?
Q.  Can map tiles be acquired from the field or only through the PC/Web interface?
Q.  Are maps available on the i710, i730, i830 and the i860?
Q.  Can pictures be uploaded and shared while I am still out creating the trip?
Q.  Will there be a pay as you go plan for this service?
Q.  Is the accuracy comparable to the Garmin or Magellan GPS receiver?
Q.  Will my GPS phone operate in remote areas out of the Nextel network?
Q.  How long will the batteries in my phone last using the GPS functions?
Q.  With pictures and GPS what would be the recommended Total Connect Plan?
Q.  Is the picture quality of the i860 good enough for me to leave my digital camera behind?
Q.  What would you say is your location margin of error?
Q.  If I am out of coverage, will the maps have been stored?
Q.  Why are there duplicate pictures stored on my trip?
Q.  How many map tiles should you load onto your phone?
Q.  Why does Trimble Evolution report GPS unavailable?
Q.  If the phone is shut off during GPS position calculation the phone may display all GPS satellites in a vertical band during the next acquisition.
 
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